What Is IT Support?

In today’s work environment, IT support encompasses a variety of different responsibilities and essex it support solutions. Businesses may need additional IT resources to support a remote workforce, or they may require assistance with cybersecurity and network performance to keep their assets safe and secure.

As technology has progressed, IT support has evolved away from an in-office helpdesk or technician on the phone. IT management solutions like the Electric IT Hub have made it easier for non-technical leaders to take control of their IT environment. With the right solution, it’s now possible to resolve everyday IT issues, proactively prevent common problems, and automate many of the manual tasks that were previously only performed by IT support professionals.

Whatever your business needs, an IT support and management solution can help ensure your company is covered.

What is IT Support? TL;DR
IT support takes many forms. At its core, it refers to optimizing an IT environment and providing technical assistance throughout an organization.
IT support responsibilities include hardware procurement and configuration, mobile device management, employee onboarding and offboarding, cybersecurity measures, and much more.
In larger organizations, IT technicians provide tiered levels of support. In SMBs, many IT support requirements can be handled by non-technical users in a centralized IT management solution.

What is IT Support?
In its simplest form, IT support is about offering assistance to employees and the wider organization for technology-related issues. Its purpose is to provide users with answers to problems they may be experiencing. In a business environment, IT support can also encompass the setup, installation, and configuration of equipment, plus much more.

What Does IT Support Do?
Business IT support is more than fixing problems and answering questions. IT support services include optimizing network performance and securing against cyberattacks. With IT support and management solutions, an organization can realize the full potential of its network and follow best practices for securing its digital assets.

IT management solutions can simplify the setup, installation, configuration, and maintenance of network equipment, whether that is a computer in the office or at the kitchen table. They can proactively monitor equipment performance to avoid downtime from equipment failure. They are prepared to help with disaster recovery and backup plans. Business IT support can be whatever a business needs to ensure continuous operations.

Some of the most common IT support responsibilities can include:

Troubleshooting and resolving IT issues
Providing technical assistance to employees
Updating and maintaining company systems and networks
Installing and configuring software
Managing user access permissions and credentials
Rolling out patches and updates
Procuring and provisioning devices
Assisting with data backup and recovery